AU FASHION ensures that our entire product’s packaging matches industry standards and we ensure to deliver products at your doorstep without wear and tear.
If there are any products that are delivered with any damaged from our side then immediately contact us within 24 hours after products reached your doorstep.
Au fashion will only issue a refund on your orders when damage occurs from our side. Please choose products carefully while shopping online, we do not provide refunds if you change your mind or make a wrong decision.
You can claim a refund where goods are faulty, have been wrongly described, and if the products are different than that one which is shown on our website or in any advertisements.
After logging in to your account select the desired order you want to refund and then press button ”REFUND MY ENTIRE ORDER”, fill this form and describe the reason behind the return.
First, we will check if your product is eligible for a refund once we have received your product. It may take 3-4 working days to inspect the product.
After inspection, we will issue you a refund depending on the payment method. For instance, if you made payment via Credit/ debit/ card, we will issue a refund on the same card. Similarly, if payment was made via PAYPAL, we will issue a refund amount to your pay pal account.
There is a one-month refund warranty for leather and sheepskin jackets and 15 days warranty on other products.