REFUND POLICY

At AU FASHION, we make sure that our product packaging meets industry standards, and we take care to deliver products to your doorstep without any damage. However, if any products are delivered with damage caused by us, please contact us within 24 hours of receiving your order.

We will issue a refund only in the event of damage caused by us. When shopping online, please choose your products carefully as we do not provide refunds for change of mind or incorrect decisions.

If the goods are faulty, wrongly described, or differ from the product shown on our website or in our advertisements, you may claim a refund.

After logging in to your account select the desired order you want to refund and then press button ”REFUND MY ENTIRE ORDER”, fill this form and describe the reason behind the return.

First, we will check if your product is eligible for a refund once we have received your product. It may take 3-4 working days to inspect the product.

After inspection, we will issue you a refund depending on the payment method. For instance, if you made payment via Credit/ debit/ card, we will issue a refund on the same card. Similarly, if payment was made via PAYPAL, we will issue a refund amount to your pay pal account.

There is a one-month refund warranty for leather and sheepskin jackets and 15 days warranty on other products.