AU FASHION Refund Policy

At AU FASHION, we prioritize delivering high-quality products to your doorstep in pristine condition. Our packaging meets industry standards, ensuring your items arrive without damage. However, if any products are delivered damaged due to our fault, please contact us within 24 hours of receiving your order. Any damage or faulty product will be exchange free of cost.

Eligibility for Refunds

Damaged or Faulty Products:

  • Please Inform us within 24 hrs if any part of your order is received damaged or faulty.
  • Upon receipt we will inspect the returned product within three to four working day and determine if it is damage/faulty

Return and Exchange Policy

Standard Products:

  • We offer a 30-day return and exchange policy from the date of purchase.
  • 30 day policy begins from the date of purchase.
  • Refund will be issued as store credit only.

 

Sizing Information:

  • Please note that our sizes are not equivalent to UK,AU, US or European measurements. Refer to our size chart for the best fit. Still not sure which size is best? we are here to assist you in choosing the best size. Or custom sizing is another option.
  • Choosing the correct size is crucial as replacement shipping charges is $20AUD. Customers need to send the item back at their own cost.

Exchanges

  • For exchanges customers are nominal charged for postage fees of $20AUD.
  • Customers need to send the item back at their own cost.

Non-Eligible Items:

  • Sale items can not be exchanged or returned as these are sold on discounted prices. .
  • Clearance or Discounted Items: Not eligible for exchanges.
  • Customised and Made-to-Measure Orders: Not eligible for exchanges.

 

 

Delivery and Refund Timelines

Delivery Timeframe:

  • We aim to deliver within 14 days. However, delays may occur due to courier issues beyond our control, especially to remote destinations. Refunds are not available for orders that exceed the 14-day delivery timeframe.

Additional Information

Tracking Numbers:

  • Provided once orders are shipped.

For further queries, please refer to our FAQs or contact our customer service team.

We strive to ensure your satisfaction with every purchase at AU FASHION.

Thank you for shopping with us!